The hotel offers amenities for your comfortable stay and unforgettable experiences
Excellent Burgers!
“The bar menu featured mouthwatering burgers that were cooked to perfection – definitely a highlight of my stay!” view full review
Quick Fix!
“When I faced an issue with the bath not draining, the reception staff resolved it promptly, ensuring my comfort.” view full review
Stunning Castle!
“Exploring the beautifully preserved 14th century castle was a delightful experience, with its enchanting medieval decor.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Sports & Fitness
Golf course
Guest Parking
Electric kettle
Services
Housekeeping
Laundry
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Picnic area/ Tables
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's menu
Spa & Leisure
Garden area
Leisure/ TV room
Room features
Sitting area
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Chester Le Street,
Chester-le-Street,
United Kingdom,
DH3 4NX,
Durham
Map view
street view
Chester Le Street,
Chester-le-Street,
United Kingdom,
DH3 4NX,
Durham
City landmarks
Church
Parish Church of St Mary and St Cuthbert
1.2
km
Amusement Park
Riverside Park
1.8
km
Chester le Street DH3 3SH
Emirates Riverside
1.1
km
Drum Road Chester-le-Street
Pelaw Grange Greyhound Stadium
3.1
km
22 Birkdale Dr
Elba Park
3.2
km
James Steel Park
3.3
km
Waldridge
Waldridge Fell
3.9
km
Worm Hill Terrace
Worm Hill
3.8
km
Finchale Ave
Finchale Priory
4.0
km
Clarity House Durham Road Clarity House
Thought Foundation
4.4
km
Mount Pleasant Lake
4.1
km
Dere Street
Lanchester Roman Fort
4.5
km
14 Creevelea
The Princess Anne Park
4.4
km
Joe's Pond
4.7
km
Union Hall Farm Next TO UNION Brasside
Adventure Valley
5.3
km
West Edmondsley Farm
Mini Moos Fun Park
5.4
km
A 183 Chester Road Parking off roundabout at Herrington Country Park entrance
Penshaw Monument
5.7
km
Museum
Washington Old Hall
6.0
km
Nearby
Chester le Street DH3 4NX
Lumley Park House
180 m
Restaurants
Black Knight Restaurant
250 m
Ropery Ln Lumley Castle
The Sticky Wicket
1.2
km
Durham Cricket Emirates Riverside
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Beautifully designed rooms
Attentive service
Over the top Victorian Gothic style
Steep pricing for dining
7.2/10
Very good
Rooms
7.7
Location
8.3
Service
6.9
Dining
7.1
Guest reviews
7.2/10
based on 18 reviews
8.7
8.7/10 based on 4345 reviews
John
United Kingdom,
May
2024
6.6/10
The hotel offers fantastic rooms in a dreadful Victorian Gothic style, featuring a very large clear glass window with no blind for privacy but an extremely comfortable four-poster bed. The service is a mix of excellent attentiveness from the restaurant manager and some unprofessionalism in other areas. The location is perfect for lovely walks, but there were issues with taxi arrangements. Dining includes greasy fried bread but also mouth-watering Hungarian beef stew. Overall, the facilities need better management.
Rooms
7.0
The rooms are comfortable and have a unique style.
Service
6.0
The service is a mix of excellent attentiveness and some unprofessionalism.
Location
8.0
The location is ideal for walks but had issues with taxi arrangements.
Dining
7.0
The dining experience offers a mix of options, from greasy fried bread to mouth-watering Hungarian beef stew.
Facilities
5.0
The facilities need better management.
Catherine
United Kingdom,
April
2024
8.0/10
The hotel is located in a beautiful area perfect for walks and near a golf course. The rooms are cozy and come with a delicious 2-course meal and breakfast for two. The service, while friendly, could benefit from better organization. The dining experience offers exceptional desserts but is on the pricier side. The historical castle setting provides a unique atmosphere with all expected amenities.
Rooms
8.0
The rooms are cozy with an extra comfy bed and a large clear glass window overlooking the gardens.
Service
7.0
The staff is friendly, but service could be more organized. The restaurant manager stands out for her professional manner.
Location
9.0
The hotel is situated in a charming castle with everything you'd expect from such a historic building.
Dining
7.0
The continental breakfast is self-serve, and the desserts are exceptional. Prices are on the higher side.
Facilities
9.0
The castle offers everything you need for a comfortable stay in a historical setting.
David
United Kingdom,
March
2024
7.6/10
The hotel offers a cozy stay with some room for improvement. The rooms are spacious and well-lit but lack proper seating by the fireplace and privacy in the bathroom due to a large clear glass window. Unfortunately, there is no lift available for carrying suitcases.
Rooms
7.0
The rooms are spacious and well-lit, but some areas like seating arrangements by the fireplace need improvement. The bathroom's glass window lacks privacy.
Service
6.0
The service is friendly overall, but there seems to be a lack of system in place, making it occasionally unprofessional. The senior staff members could be more organized in their approach.
Location
8.0
The hotel is located within the beautiful castle surroundings, allowing for lovely walks and proximity to a nearby golf course.
Dining
8.0
The dining experience is highlighted by exceptionally good desserts, although some improvements could be made such as providing warmer plates for service.
Facilities
9.0
The hotel offers a range of facilities to enhance your stay, ensuring a comfortable experience throughout.
Bill
United States,
January
2024
7.8/10
I absolutely loved my stay at this hotel! The rooms were cozy and had a large comfy bed, plus the shower was fantastic. The 2-course meal with breakfast for 2 was a great deal, but the Victorian Gothic style was not my cup of tea. The service was friendly, although it could have been more organized. The location was perfect for lovely walks, but there was a mix-up with the taxi service. Dining was good overall, but there were some dishes that didn't meet my expectations. Great facilities overall.
Rooms
8.0
The rooms were comfortable and had a large comfy bed and a great shower.
Service
7.0
The staff was friendly, but the service could have been crisper and better organized.
Location
8.0
The location was ideal for lovely walks and exploring the area, but there was a hiccup with the taxi service.
Dining
7.0
The dining experience was decent with some room for improvement in certain dishes.
Facilities
9.0
The facilities were great and met my needs during the stay.
Alf
United Kingdom,
January
2024
8.2/10
I had a mixed experience at the hotel. The rooms were beautifully designed with an amazing bathroom and gothic fireplace, but the Victorian Gothic style was a bit too much for my taste. The two-course meal with breakfast was delightful, especially with the option for a spa bath, but I found it a bit overpriced. The service was top-notch from the restaurant manager and her professional manner, but I felt the staff could be friendlier towards guests and each other. The location was lovely, with great walking paths and a nearby golf course, though it was not exactly in the castle but in the courtyard. The dining experience offered decent continental options, with exceptionally good desserts, but the pricing was a bit steep for the value. The facilities were well-kept, and I appreciated the attention to detail in every aspect of the hotel.
Rooms
8.0
The rooms were beautifully designed with an amazing bathroom and gothic fireplace, but the Victorian Gothic style was a bit over the top for my taste.
Service
9.0
The service was top-notch, especially from the restaurant manager with her professional and attentive manner, but I felt there could be more friendliness among the staff members.
Location
8.0
The location was charming, offering lovely walks and a nearby golf course, though it was not exactly inside the castle but in the courtyard.
Dining
7.0
The dining experience provided decent continental options, with exceptionally good desserts, but I found the pricing a bit high for the overall value.
Facilities
9.0
The facilities were well-kept and reflected the attention to detail throughout the hotel.
Beautifully designed rooms
Over the top Victorian Gothic style
John
United States,
January
2024
7.4/10
My stay at the hotel was a mixed experience. The rooms were comfortable with excellent lighting, and the 2-course meal with breakfast for two was a nice touch. However, the clear glass window in the bathroom with no blind for privacy was a downside. The afternoon tea provided was enjoyable.
Rooms
8.0
I loved the well-lit bedrooms and the added bonus of a 2-course meal with breakfast for two. The room was comfortable and cozy.
Service
6.0
The service at the hotel was a bit hit or miss. While the restaurant manager was professional and attentive, there were instances of poor service, especially from more junior staff being barked orders.
Location
7.0
The hotel is located in a charming area, perfect for lovely walks and even has a nearby golf course. However, the slip-up with the taxi request on arrival was disappointing.
Dining
9.0
The dining experience was a highlight with exceptionally good desserts and continental options available. Overall, the dining was satisfying.
Facilities
7.0
The hotel facilities were decent, offering everything needed for a comfortable stay.
Francis
United Kingdom,
December
2023
7.8/10
The hotel is situated in a beautiful ancient castle with modern comforts, offering a wonderful stay steeped in history. The rooms are spacious and luxurious, some featuring a huge four-poster bed and a bath, embracing the style of the whole castle. The service is generally friendly, but there is room for improvement in terms of organization and crispness. The location is fantastic for enjoying walks around the castle grounds and exploring the nearby golf course, although there was an issue with taxi arrangements upon arrival. The dining experience provides a mix of options, with some continental selections and tandoori dishes available. Overall, a place filled with olde world charm and decent amenities.
Rooms
9.0
The rooms are spacious and luxurious, some featuring a huge four-poster bed and a bath, embracing the style of the whole castle.
Service
7.0
The staff are all friendly, but there is room for improvement in terms of service crispness and organization.
Location
8.0
The location is fantastic for enjoying walks around the castle grounds and exploring the nearby golf course, but there was an issue with taxi arrangements upon arrival.
Dining
7.0
The dining experience offers a mix of continental selections and tandoori dishes.
Facilities
8.0
The facilities are decent, maintaining the castle's old-world charm.
George
United States,
November
2023
7.4/10
The hotel is situated in a charming castle mews area, offering a unique setting with a small window for ventilation. While the room was slightly dusty and lacked adequate lighting, the bar ambiance was cozy for an evening unwind.
Rooms
6.0
The room in the castle mews had only a small window for ventilation, and the lighting was not sufficient. It also needed some dusting.
Service
8.0
I only interacted with one staff member during my stay, and they provided excellent service, particularly during the morning shift at breakfast.
Location
9.0
The hotel's location in the castle courtyard offered a unique experience. It was close to tourist attractions and ideal for lovely walks, with a golf course nearby.
Dining
7.0
The dining experience was pleasant, with exceptionally good desserts. However, some dishes lacked variety, and the mashed potato-like side was not the most appealing.
Facilities
7.0
The facilities were average overall, with continental breakfast available and bread toasts served. The bar atmosphere was welcoming for a relaxing hour.
Alvin
United States,
November
2023
7.2/10
I had a mixed experience at the hotel. The rooms were clean and comfortable, but the lack of proper lighting and small ventilation made it a bit less enjoyable. The service varied from excellent to poor, with some staff members being attentive while others seemed unprofessional. The location was lovely for walks and close to a golf course, but the inability to book an evening meal was a downside. The dining experience was a highlight with exceptional desserts but limited choices for breakfast.
Rooms
7.0
The rooms were decently clean and comfortable, but the sloped ceiling and small window for ventilation were a bit inconvenient.
Service
6.0
My experience with the staff was mixed. While some were excellent, others seemed unprofessional and the lack of a clear system was noticeable.
Location
8.0
The hotel's location in the castle courtyard was charming, perfect for taking walks and close to a golf course. However, the inability to secure an evening meal reservation was a drawback.
Dining
8.0
The dining experience was a highlight with exceptionally good desserts, but the limited selection for breakfast was disappointing.
Facilities
7.0
The hotel offered some basic facilities, but nothing stood out as exceptional.
charming location
lack of lighting
George
United Kingdom,
October
2023
6.8/10
During my stay, I found the hotel to have a cozy atmosphere and a bit of character. The rooms were comfortable, but some minor inconveniences like the sloped ceiling and unexpected heat from the radiators surprised me. The service was a mix of attentive professionalism and occasional lapses in organization. The location offered lovely walks and was set within the historic castle grounds, though there was a hiccup with the taxi arrangement. The dining experience had its ups and downs, with some dishes being less than ideal. Overall, the hotel provided a unique experience with some room for improvement.
Rooms
7.0
The rooms were cozy, with a comfy bed, but the sloped ceiling caught me off guard. The radiators being on unexpectedly was a bit inconvenient.
Service
6.0
The service had moments of attentive professionalism, but there were also instances of disorganization and unprofessional behavior among senior staff members.
Location
8.0
The location was beautiful, perfect for lovely walks within the castle grounds and nearby golf course. However, a mix-up with the taxi request caused a delay in my plans.
Dining
6.0
The dining experience had its hits and misses, with some dishes not meeting expectations. The availability of continental options was a plus.
Facilities
7.0
The hotel facilities were adequate, nothing extraordinary, but provided what was necessary for a comfortable stay.
Phil
United Kingdom,
October
2023
7.8/10
The hotel offers a fantastic experience with spacious rooms featuring a lovely fireplace, although the seating layout could be improved. The highlight is the huge four-poster bed, but the issue with the radiators could be more apparent. Breakfast is fantastic, but there is room for improvement.
Rooms
8.0
The rooms are spacious and cozy, with a charming fireplace.
Service
7.0
The service, especially from the restaurant manager, is attentive and professional, yet could be more organized.
Location
9.0
The hotel is located in a traditional castle setting, offering lovely walks and a nearby golf course.
Dining
7.0
The dining experience is good overall, with exceptionally good desserts, but some improvements could be made.
Facilities
8.0
The hotel provides immaculate service and a pleasant welcome drink, enhancing the overall experience.
Clive
United Kingdom,
October
2023
7.8/10
The hotel is like a castle with an extremely comfortable four-poster bed, featuring an amazing bathroom with a gothic fireplace. However, it was a bit disappointing not to realize the radiators were on. The service was immaculate, especially from the restaurant manager on the Friday evening shift. The location is great for lovely walks and near a golf course, but there was a hiccup with the taxi service. The dining experience offered exceptional desserts despite some dishes being subpar. Overall, the hotel provides a mix of luxurious comfort and slight service lapses.
Rooms
9.0
The rooms felt like being in a castle, especially with the four-poster bed and gothic fireplace in the bathroom. The only downside was not realizing the radiators were on.
Service
8.0
The service, particularly from the restaurant manager on the Friday evening, was attentive and professional, but there was a note about needing better management.
Location
8.0
The hotel is situated in an area perfect for lovely walks and even has a nearby golf course. However, there was a slip-up with the taxi service when one was forgotten.
Dining
7.0
The dining experience had exceptionally good desserts, but some dishes were not up to par. Considering the value, there were some slight letdowns.
Facilities
7.0
The hotel's facilities offered a mix of benefits, yet there were some minor issues.
Jack
United Kingdom,
September
2023
7.6/10
Staying at the hotel was a delightful experience overall, with beautifully comfortable rooms and exceptional service. The location offers serene walks and easy access to the captivating Lumley Castle. However, the dining experience left something to be desired with aspects to improve.
Rooms
8.0
The rooms are elegantly styled and feature very comfortable king-size beds. While the decor is impressive, the ventilation could be better with only a small window in the castle mews.
Service
7.0
The service provided by the staff member we interacted with was excellent, offering a friendly and attentive approach. Nevertheless, there were moments of disorganization amongst senior staff members that appeared unprofessional.
Location
9.0
The hotel's location within the castle grounds is enchanting, allowing for lovely walks and proximity to the Lumley Castle. Additionally, the nearby golf course adds to the charm of the area.
Dining
6.0
The dining experience had its ups and downs, with continental options available, but some dishes like grease-sodden fried bread were subpar. There is room for improvement in the menu.
Facilities
8.0
The hotel facilities offer a mix of charm and convenience, enhancing the overall stay experience.
atmospheric location
ventilation issue
Natalie
United Kingdom,
August
2023
7.8/10
The hotel offers large comfy rooms with a larger than expected bathroom and a cozy bar. The service is friendly, but appears unorganized at times. The location is charming by the river with lovely walks, yet not at the castle. The dining experience provides exceptionally good desserts served at 4 ★ prices. Overall, a comfortable stay with room for improvement in service.
Rooms
8.0
The rooms are spacious and comfortable, with a large comfy bed and a larger than expected bathroom.
Service
7.0
The staff is friendly, but the service could be more organized and crisper.
Location
9.0
Set in beautiful surroundings by the charming river, perfect for walks and golf nearby.
Dining
7.0
The dining experience offers exceptionally good desserts, albeit at higher prices.
Facilities
8.0
The hotel offers a cozy bar and lovely courtyard, enhancing the overall stay.
Richard
United Kingdom,
July
2023
7.4/10
The hotel is located in an ancient establishment on a hill, offering lovely walks in the surrounding area and a golf course nearby. The atmosphere is wonderful, with a gothic fireplace in the amazing bathroom, but the service lacks organization and friendliness at times.
Rooms
8.0
The rooms feature a huge four-poster bed and have a wonderful atmosphere. The breakfast is included and the bathroom with the gothic fireplace adds a unique touch.
Service
6.0
Although the staff is friendly, the service could be crisper and better organized. Senior staff members sometimes appear unprofessional when barking orders at junior ones.
Location
9.0
The hotel is situated all around the castle, offering a perfect restaurant experience in the Black Knight restaurant in the evening. The courtyard, not the castle itself, provides a historic ambiance.
Dining
7.0
The dining experience, with the continental breakfast help-yourself style and exceptional desserts, is a highlight. The menu could be more expansive to enhance the overall dining experience.
Facilities
7.0
The facilities meet expectations and the Black Knight restaurant is a perfect choice for evening meals. The lack of a more structured service system affects the overall guest experience.
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